IT:Getting Support: Difference between revisions
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Hi AOS Support, | Hi AOS Support, | ||
I'm having trouble printing to AOS-Jet-Duplex from my linux | I'm having trouble printing to AOS-Jet-Duplex from my linux | ||
computer lappy. In OpenOffice, I select File -> Print but | computer lappy. In OpenOffice, I select File -> Print but | ||
cannot find the printer AOS- | cannot find the printer AOS-Fox. I log in as ambrish. | ||
If you'd like to drop by, I'll be in my office for the next | If you'd like to drop by, I'll be in my office for the next | ||
hour but plan to have some lunch. I should be back at around | hour but plan to have some lunch. I should be back at around | ||
3pm. | 3pm. Please send me a zoom invite if it is easier. | ||
Thanks, | Thanks, | ||
Ambrish | |||
</code> | </code> | ||
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</code> | </code> | ||
If email is not working on your computer, you may call | If email is not working on your computer, you may call the main IT support number at 514-398-3398. | ||
Latest revision as of 18:36, 30 June 2021
Getting Support
If you require technical assistance, please send an email to science.it@mcgill.ca. In this email, it is helpful to have:
- A clear subject line describing, in short, your problem.
- A body describing your email with as much detail as possible.
- Should you require a visit from the IT staff, your availability for the day.
- Your computer's name.
- Your username.
Here's an example of a good email:
Subject: AOS-Jet-Duplex printer not working
Hi AOS Support,
I'm having trouble printing to AOS-Jet-Duplex from my linux
computer lappy. In OpenOffice, I select File -> Print but
cannot find the printer AOS-Fox. I log in as ambrish.
If you'd like to drop by, I'll be in my office for the next
hour but plan to have some lunch. I should be back at around
3pm. Please send me a zoom invite if it is easier.
Thanks,
Ambrish
Here's an example of an email that could use some work:
Subject: Fwd: Fwd: Re: Hi
I can't print. HELP!
If email is not working on your computer, you may call the main IT support number at 514-398-3398.