IT:Getting Support: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
===== Getting Support ===== | ===== Getting Support ===== | ||
If you require technical assistance, please send an email to [[science.it@mcgill.ca]]. In this email, it is helpful to have: | If you require technical assistance, please send an email to [[science.it@mcgill.ca]]. In this email, it is helpful to have: | ||
# A clear subject line describing, in short, your problem. | |||
# A body describing your email with as much detail as possible. | |||
# Should you require a visit from the IT staff, your availability for the day. | |||
# Your computer's name. | |||
# Your username. | |||
Here's an example of a good email: | Here's an example of a good email: | ||
Revision as of 21:43, 1 April 2021
Getting Support
If you require technical assistance, please send an email to science.it@mcgill.ca. In this email, it is helpful to have:
- A clear subject line describing, in short, your problem.
- A body describing your email with as much detail as possible.
- Should you require a visit from the IT staff, your availability for the day.
- Your computer's name.
- Your username.
Here's an example of a good email:
Subject: AOS-Jet-Duplex printer not working
Hi AOS Support,
I'm having trouble printing to AOS-Jet-Duplex from my linux
computer lappy. In OpenOffice, I select File -> Print but
cannot find the printer AOS-Jet-Duplex. I log in as mhavas.
If you'd like to drop by, I'll be in my office for the next
hour but plan to have some lunch. I should be back at around
3pm.
Thanks,
Michael
Here's an example of an email that could use some work:
Subject: Fwd: Fwd: Re: Hi
I can't print. HELP!
If email is not working on your computer, you may call Science IT at 514-398-7087.