IT:Getting Support

Getting Support

If you require technical assistance, please send an email to science.it@mcgill.ca. In this email, it is helpful to have:

 * A clear subject line describing, in short, your problem.
 * A body describing your email with as much detail as possible.
 * Should you require a visit from the IT staff, your availability for the day.
 * Your computer's name.
 * Your username.

Here's an example of a good email:

Subject: AOS-Jet-Duplex printer not working

Hi AOS Support,

I'm having trouble printing to AOS-Jet-Duplex from my linux computer lappy. In OpenOffice, I select File -> Print but cannot find the printer AOS-Jet-Duplex. I log in as mhavas.

If you'd like to drop by, I'll be in my office for the next hour but plan to have some lunch. I should be back at around 3pm.

Thanks,

Michael

Here's an example of an email that could use some work:

Subject: Fwd: Fwd: Re: Hi

I can't print. HELP!

If email is not working on your computer, you may call Science IT at 514-398-7087.